Western Union international cash transfer system Cash transfers via Western Union international cash transfer system are carried out for account of individuals in favour of individuals without opening of a settlement (current) account and in cash at the Bank’s cash-desks. It is an easy, safe, reliable and convenient way of sending and receiving money at the Bank. Main information about Western Union transfers: Currency USD, RUB Maximum amount (according to fees of Western Union transfer system) Transfers via Western Union Countries to and from which transfers are performed Countries Payment for sending/payout/cancellation of transfer Transfers via Western Union Ancillary services The sender may use the ancillary service of Western Union cash transfer system and accompany the transfer to the countries of CIS with a message for the recipient. The sender may introduce non-financial changes (family name, first name and patronymic/middle name of the recipient) into the transfer which was sent earlier. Additional information Western Union transfers shall not be related to entrepreneurial and investment activities of individuals. The currency of the received transfer in a number of countries may differ from the currency of the sent transfer pursuant to the legislation of the country of destination. The process of conversion is carried out in accordance with the exchange rate set by Western Union and the currency to be received is coordinated with the sender. The transfer is valid and available for payout in the country of receipt within 90 days from the day of sending. When this 90-day period has expired, the transfer may be available in the form of return of cash funds to the sender without reimbursement of transfer send-off fee. In a number of countries of destination there are certain limits on the amount of the transfer payout in accordance with the local legislation. Western Union transfers may be received only in the country which is initially stated by the transfer sender. According to Western Union company’s requests the Bank doesn’t realize send/receive transfers to/for minors or under power of attorney. You can find the full list of agents of Western Union system here. The number of Western Union’s call-centre – 8 107 495 7972186. How to make a transfer How to receive a transfer In order to make a transfer you need to: contact the Bank’s office; present/submit your identity document; present the bank employee with the information about the recipient of the transfer (family name, first name, patronymic/middle name (if any), as stated in the identity document, citizenship), transfer amount and currency, country and city/town of destination of the transfer; submit the transfer amount to the cashier along with the transfer send-off fee amount; get the application for transfer send-off with the control number and the receipt currency voucher. Transfer control number and transfer details constitute confidential information which is necessary for the recipient to receive the monetary funds and which is independently communicated by the sender to the recipient and shall not be disclosed to third persons; notify the recipient of the transfer, tell him/her the transfer control number and transfer details, as well as the addresses of Sberbank’s offices in the place of transfer destination. Transfer cancellation option: If for some reason you have decided to cancel the transfer, you need to contact the Bank’s office, where the transfer was performed, and present the documents confirming the transfer send-off together with your ID document. You can recall only those transfers which have not been claimed by the recipient.. Transfer cancellation presupposes payment of transfer cancellation fee; at the same time, the send-off fee is not reimbursed to the sender. In order to receive a transfer you need to: contact the Bank’s office; present your identity document; to convey to the Bank’s employee all the necessary data about the sender of the transfer (family name, first name, patronymic/middle name (if any)) and citizenship), transfer control number, amount and currency of transfer, and the place from which the transfer was sent; receive the transfer cash funds.