Mission and Values Our Mission We instill confidence, provide reliability and make people's lives better by helping them fulfill their aspirations and dreams. Our mission determines the scope of bank's activities. As clearly implied by this philosophy the needs, dreams and goals of our clients give guidance to our activities. It also stresses that becoming one of the leading credit institutions of the world for Sberbank hinges on personal and professional achievements of our employees and their concerted effort as a team who shares common values. Our values: Our values are at the core of our attitude towards life and work; they are an internal compass that helps us make decisions in complex situations; these are the principles that we follow always and everywhere. Guiding points that help us to make the right decisions in any situations: I am a leader We take responsibility for our actions and for what is happening around us. We give our best effort. We continuously develop and improve ourselves, the bank and our environment. We are honest with each other and with our clients. We are a team We gladly help each other, working to achieve a common goal. We are open and trust our colleagues. We respect each other. We help our colleagues grow and develop. All for the customer All our activities are built around clients and are in their interests. We aim to surprise and delight clients with the quality of our services and attitude. We exceed client expectations. BPS-Sberbank also Operates According to Certain Key Rules: Be more than just a bank. Be attentive to every client, give priority to their needs. Build relationships, do not just sell a product. Improve yourself and your environment day-by-day. Never take advantage of your client's inefficiency. Follow the spirit, not only the letter of the law. Any employee is an envoy of the Bank. Loyalty to the Bank and teamwork, common success is everyone's success.