MoneyGram international cash transfers

Cash transfers via MoneyGram international cash transfer system are carried out for account of individuals and in favour of individuals without opening of settlement (current) account and in cash at the Bank’s cash-desks. It is an easy, safe, reliable and convenient way of sending and receiving money at the Bank.

Main information about MoneyGram transfers

Maximum amount
In accordance with the requirements of MoneyGram cash transfer system the following limits have been set: maximum amount of a one-time transfer by one customer shall not exceed USD 10 000 or EUR 7500 per day; during one day the sender may not send more than 2 transfers for the maximum transfer amount
Countries to and from which transfers are performed
Payment for sending/payout/cancellation of transfer (according to fees of MoneyGram transfer system)
Ancillary services

The sender may use the ancillary service of MoneyGram cash transfer system and accompany the transfer with a message for the recipient.

The sender may introduce non-financial changes (family name, first name and patronymic/middle name of the recipient) into the transfer which was sent earlier.

Additional information

MoneyGram transfers shall not be related to entrepreneurial and investment activities of individuals.

The currency of the received transfer in a number of countries may differ from the currency of the sent transfer pursuant to the legislation of the country of destination. The process of conversion is carried out in accordance with the exchange rate set by MoneyGram and the currency to be received is coordinated with the sender.

The transfer is valid and available for payout in the country of receipt within 90 days from the day of sending. When this 90-day period has expired, the transfer may be available in the form of return of cash funds to the sender without reimbursement of transfer send-off fee. In case the transfer is not claimed by the recipient (sender) within 5 years, it becomes unavailable for return or payout, and the transfer amount is included into the income of MoneyGram transfer system.

In a number of countries of destination there are certain limits on the amount of the transfer payout in accordance with the local legislation.

In some countries the transfer cannot be sent off without the use of “text request” option.

Pursuant to the requirements of MoneyGram when the transfer amount being sent (received) exceeds USD 3000 or EUR 2700, the transfer cannot be sent/paid out without the sender (recipient) providing the Bank’s employee with additional information about the sender (recipient).

MoneyGram transfers may be received only in the country which is initially stated by the transfer sender.

You can find the full list of agents of MoneyGram system here.

Телефон информационной службы MoneyGram на территории Республики Беларусь - 8 820 00 11 05 15 820 00 11 05 15 (calls from fixed-line telephone are toll free).

Transfer cancellation option:
If for some reason you have decided to cancel the transfer, you need to contact the Bank’s office, where the transfer was performed, and present the documents confirming the transfer send-off together with your ID document. You can recall only those transfers which have not been claimed by the recipient.. Transfer cancellation presupposes payment of transfer cancellation fee; at the same time, the send-off fee is not reimbursed to the sender.