In accordance with the Law of the Republic of Belarus dated June the 18th 2011, your electronic application will be considered within 15 days from the date of its registration. In case additional consideration and review is needed – the period for consideration shall be extended to 1 month.
Responses to electronic applications are sent in the form of electronic mails to the e-mail address stated by you, except for the following cases:
If in your electronic application you ask to send you a written response;
If no e-mail address is stated in the application, whereas it contains your full postal address;
If the response to the application presupposes provision of data which forms part of trade classified information and (or) bank secrecy;
If the corresponding decision about the delivery of a written response is taken by the Chairman of the Bank’s Board.